Electronic Services

Phone Banking Service

• Phone Banking service is a distinguished service provided by Yemen Commercial Bank to the customers, which enables them to obtain adequate information about the various services of the bank, and to perform many banking transactions by phone. In order to obtain the banking services provided by the Yemen Commercial Bank to its customers through the phone banking , you must be a customer of the bank and subscriber in this service, which is provided for free, and provides you with the following banking services around the clock:
1.Your banking transactions have become easier and flexible through the phone banking service provided by Yemen Commercial Bank.
2.Inquiry about the balance.
3.Account statement summary (voice message, fax or email).
4.The last ten transactions (voice message, fax or e-mail).
5.Request a detailed account statement.
6.Request a check book.
7.Request to stop a check.
8.Change the password.
9.Transfer from one account to another for the customer.
10.Inquiry about currency / interest rates (voice message, flex, e-mail).
Customers of Yemen Commercial Bank can request to participate in the service through the bank’s branches and visit the branch they deal with on the next day to receive the secret number envelope and benefit from the e-mail service in your transactions and receive account statements, interest rates and currency exchange rates, and it is necessary to inform your branch in writing of your email address.
So, whether you are at your home or office, during your travel or anywhere in the world, you only need to call the phone banking (01 494949) through which you can know the operations and movements that have been made on your various accounts and around the clock (24 hours a day, seven days a week and 365 days a year), in addition to that, you are free to choose how the reports will be delivered either via (voice, fax or email).

The service is temporarily shut.
For more information, you can call the following toll-free number (00967-8008000)or visit one of our branches and offices located in the Republic of Yemen.

Internet banking service

Internet Banking- Tejari Net
- Access to the service
The easy and direct way to access your accounts with the bank and deal with it 24 hours a day through any personal computer connected to the Internet surrounded by a confidentiality and security through a set of available operations.
Yemen Commercial Bank provides Tejari Net service to its valued customers (Individuals –legal persons), and through this service your accounts become in your hands around the clock, by log on to the Internet via any personal computer from anywhere and at any time, and thus your banking transactions with the bank are distinguished with flexibility and ease through the Tejari Net service.
The importance of Tejari Net service:
1. It is the newest and best way to serve the customer and meet his/her desires.
2. Provide 24 hour banking services.
3. Reducing operational costs and raising performance efficiency.
4. A strategic choice for the future of the banking industry.
-services provided by Tejari Net:
1. Present balances for accounts.
2. Inquiry about the balance.
3. Statement of account movements for one year.
4. Charge mobile phone.
5. Request a check book.
6. Inquiry about documentary credits.
7. Inquiry about currency exchange rates.
8. Inquire about currency comparison rates.
9. Change the password.
(These services are for the bank’s branches inside Yemen).
Taking into consideration when requesting this service from the bank, the following instructions should be followed:
-The customer shall have an account with the bank that meets all the required documents.
-The customer must submit the service request according to the relevant form.
-The users of the service are determined in relation to the accounts of companies and corporations, by a written letter attached to the service request.

-Be unique with Yemen Commercial Bank. With YCB, there are no restrictions, borders, countries or continents. The whole world is one village from anywhere, whenever ,wherever , and however you want, your accounts are in your hands.

Very important warning!
• Be aware of attempts of solicitation by mail, and be sure to enter the bank’s website via the correct website address of Yemeni Commercial Bank www.ycb.com.ye.
• Yemen Commercial Bank will never send you an email or request to respond and reveal your personal information or to reactivate your account.

• Avoid to disclose your personal or financial data to others in response to a request to talk, check or confirm account data unless you are the initiator of the communication, with your knowledge of the other party that you deal with.
• Do not respond to suspicious emails or messages that ask you to disclose personal information such as account number or password or activate a subscription and make sure when logging on that the written address is the bank's address www.ycb.com.ye.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen

Internet banking service

Internet Banking- Tejari Net
- Access to the service
The easy and direct way to access your accounts with the bank and deal with it 24 hours a day through any personal computer connected to the Internet surrounded by a confidentiality and security through a set of available operations.
Yemen Commercial Bank provides Tejari Net service to its valued customers (Individuals –legal persons), and through this service your accounts become in your hands around the clock, by log on to the Internet via any personal computer from anywhere and at any time, and thus your banking transactions with the bank are distinguished with flexibility and ease through the Tejari Net service.
The importance of Tejari Net service:
1. It is the newest and best way to serve the customer and meet his/her desires.
2. Provide 24 hour banking services.
3. Reducing operational costs and raising performance efficiency.
4. A strategic choice for the future of the banking industry.
-services provided by Tejari Net:
1. Present balances for accounts.
2. Inquiry about the balance.
3. Statement of account movements for one year.
4. Charge mobile phone.
5. Request a check book.
6. Inquiry about documentary credits.
7. Inquiry about currency exchange rates.
8. Inquire about currency comparison rates.
9. Change the password.
(These services are for the bank’s branches inside Yemen).
Taking into consideration when requesting this service from the bank, the following instructions should be followed:
-The customer shall have an account with the bank that meets all the required documents.
-The customer must submit the service request according to the relevant form.
-The users of the service are determined in relation to the accounts of companies and corporations, by a written letter attached to the service request.

-Be unique with Yemen Commercial Bank. With YCB, there are no restrictions, borders, countries or continents. The whole world is one village from anywhere, whenever ,wherever , and however you want, your accounts are in your hands.

Very important warning!
• Be aware of attempts of solicitation by mail, and be sure to enter the bank’s website via the correct website address of Yemeni Commercial Bank www.ycb.com.ye.
• Yemen Commercial Bank will never send you an email or request to respond and reveal your personal information or to reactivate your account.

• Avoid to disclose your personal or financial data to others in response to a request to talk, check or confirm account data unless you are the initiator of the communication, with your knowledge of the other party that you deal with.
• Do not respond to suspicious emails or messages that ask you to disclose personal information such as account number or password or activate a subscription and make sure when logging on that the written address is the bank's address www.ycb.com.ye.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen

E-Voucher of Mobile Phone

Yemen Commercial Bank provides electronic voucher service for mobile phones, and this service is the first of its kind in Yemen, where our valued customers can obtain the service with ease and achieve it through ATM-POS service - Tejari Net.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

Point of Sale service( P.O.S)

Now you can get a high level and distinguished banking services with the latest technology through Yemen Commercial Bank, which is able to provide e-voucher service for the mobile phone through points of sale (POS) and ATMs, which will gradually replace the currently used scratch cards, and you can also enjoy buying goods and services via the POS service.

Features of the e-voucher service via the (P.O.S) service:
1. E- voucher of the mobile phone line using card through (P.O.S) and ATMs or by paying in cash.
2. Replace the scratch process.
3. Speed and efficiency.
4. A new and unprecedented style in Yemen.
5. Choose the charging category you want.
How to benefit from the service:
It is a very easy matter, as this service is available to all customers of Yemen Commercial Bank , who have saving account or current account under demand, and to obtain this service you only need to open a saving account or current account in any of our branches and obtain ATM card that enables you to use our wide network of ATMs and POS devices.
Customer instructions:
1. Ensure that the amount entered on the (P.O.S) device is matched by the merchant before entering the card's password.
2. Enter the password so that none can see it.
3. Make sure to retrieve the card from the merchant after completing the process and obtaining the receipt.
4. In the event that the customer uses the E-Voucher service through ATM machine, make sure that the receipt of the charging code is out as the number will be displayed on the screen and in the event that the receipt does not come out, you can write the number displayed on the screen and if you cannot write the number due to the end the time allotted to the operation, you only need to press the button corresponding to the word (Yes) when the device displays the screen (do you want more time) to display the number again on the screen.
5. Make sure to retrieve your ATM card from the ATM machine.
Instructions for the Merchant:
1. Ensure that the receipt roll is inside the machine and that it is installed in the correct manner.
2. In the event that the receipt for the operation is not printed, please contact the Sheba Card Company on the following numbers: (01290700700 or 01 290291) (ext. 113-105) or toll free 8008000 to verify the correctness of the process and take the necessary instructions.
3. The receipt can be reprinted for the last operation executed on the P.O.S device, according to the instructions in the merchant's manual.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

Point of Sale service( P.O.S)

Now you can get a high level and distinguished banking services with the latest technology through Yemen Commercial Bank, which is able to provide e-voucher service for the mobile phone through points of sale (POS) and ATMs, which will gradually replace the currently used scratch cards, and you can also enjoy buying goods and services via the POS service.

Features of the e-voucher service via the (P.O.S) service:
1. E- voucher of the mobile phone line using card through (P.O.S) and ATMs or by paying in cash.
2. Replace the scratch process.
3. Speed and efficiency.
4. A new and unprecedented style in Yemen.
5. Choose the charging category you want.
How to benefit from the service:
It is a very easy matter, as this service is available to all customers of Yemen Commercial Bank , who have saving account or current account under demand, and to obtain this service you only need to open a saving account or current account in any of our branches and obtain ATM card that enables you to use our wide network of ATMs and POS devices.
Customer instructions:
1. Ensure that the amount entered on the (P.O.S) device is matched by the merchant before entering the card's password.
2. Enter the password so that none can see it.
3. Make sure to retrieve the card from the merchant after completing the process and obtaining the receipt.
4. In the event that the customer uses the E-Voucher service through ATM machine, make sure that the receipt of the charging code is out as the number will be displayed on the screen and in the event that the receipt does not come out, you can write the number displayed on the screen and if you cannot write the number due to the end the time allotted to the operation, you only need to press the button corresponding to the word (Yes) when the device displays the screen (do you want more time) to display the number again on the screen.
5. Make sure to retrieve your ATM card from the ATM machine.
Instructions for the Merchant:
1. Ensure that the receipt roll is inside the machine and that it is installed in the correct manner.
2. In the event that the receipt for the operation is not printed, please contact the Sheba Card Company on the following numbers: (01290700700 or 01 290291) (ext. 113-105) or toll free 8008000 to verify the correctness of the process and take the necessary instructions.
3. The receipt can be reprinted for the last operation executed on the P.O.S device, according to the instructions in the merchant's manual.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

Fixed and mobile ATM service

Yemen Commercial Bank provides ATM service to its valued customers with all their classes, as it has the largest ATM network in Yemen, amounting to 68 ATMs located in most of the governorates of the Republic, and with the best specifications required for ATMs.

So you can implement what you want while you are in your car through ATM with ATM DRIVE UP quality and you can implement some banking services from anywhere you are through mobile ATM as well as from anywhere there are ATMs, all of these services were provided just to meet and ensure ultimate satisfaction for our valued customers.
Through this service, your accounts become in your hands around the clock using ATM service, and thus your banking transactions with the bank are characterized by flexibility and ease; you can conduct some banking operations and inquire about some of the following:
1. Quick cash withdrawal.
2. Regular cash withdrawal.
3. Inquiry about the balance.
4. Get a brief account statement.
5. Request a check book.
6. Request a detailed account statement.
7. Change the customer's password.
8. Transfer from one account to another for the customer.
9. Inquire about currency rates.
10. Inquiry about interest rates at the bank.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

SMS service

Yemen Commercial Bank offered its modern technological services, including (SMS banking) service, which enables bank's customers to obtain all details of their accounts, balances and movements by broadcasting them through mobile phones as soon as they occur or according to the customers' request, and the customer can through this service inquires about the following:
1. Inquire about the balance.
2. Inquire about the last two movements.
3. Inquire about currency / interest rates.
4. Charge mobile phones
5. Inquire about:
- Current account statement.
-Returned Checks
-Availability of the monthly salary.
-Maturity of the fixed deposit.
-Availability of the money transfer.
-Eligibility for documentary credit / guarantee ... etc.
Now you can receive short messages that provide you with information and movements that take place directly on your accounts and on your cell phone

(With (SMS) service , communicate constantly with your bank accounts via your cellular devices),enjoy your trips, wherever you are , your account and business news are in you hand, with YCB always you are at the top.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

SMS service

Yemen Commercial Bank offered its modern technological services, including (SMS banking) service, which enables bank's customers to obtain all details of their accounts, balances and movements by broadcasting them through mobile phones as soon as they occur or according to the customers' request, and the customer can through this service inquires about the following:
1. Inquire about the balance.
2. Inquire about the last two movements.
3. Inquire about currency / interest rates.
4. Charge mobile phones
5. Inquire about:
- Current account statement.
-Returned Checks
-Availability of the monthly salary.
-Maturity of the fixed deposit.
-Availability of the money transfer.
-Eligibility for documentary credit / guarantee ... etc.
Now you can receive short messages that provide you with information and movements that take place directly on your accounts and on your cell phone

(With (SMS) service , communicate constantly with your bank accounts via your cellular devices),enjoy your trips, wherever you are , your account and business news are in you hand, with YCB always you are at the top.
For more information, you can call the following toll-free number (00967-8008000) or visit one of our branches and offices located in the Republic of Yemen.

For more information, you can call the following toll-free number

8008000

or visit one of our branches and offices located in the Republic of Yemen.